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Special needs traveller

Let your airline know well in advance if and what kind of special assistance you may require to help to keep travelling stress-free.

When you arrive in the airport, speak to the check-in personnel to make sure everything is ready for you and that they have made a note of all of your needs specified while booking the ticket.

Before the flight

Let your airline know if you:

  • Need help with your luggage
  • Need assistance boarding and exiting the aircraft
  • Use a battery-powered wheelchair
  • Suffer from hearing loss and need personal information
  • Travel with guide dogs
  • Use portable oxygen devices

NB! Different airlines may have different policies and requirements. Get in touch with your airline or travel agent to make sure you know everything you need to know before you book your flight.

If you need to travel with an oxygen device, please inform your airline of the make and model. While most airlines allow oxygen devices to be used on-board, there might be exceptions.

When booking connecting flights or a journey that would require you to fly with different airlines or use different aircrafts, make sure that all airlines involved are aware of your needs. We recommend you check that the devices, batteries and other medical equipment you require are allowed on all legs of your journey before you book your flights.

Contact the check-in desk as soon as you arrive at the airport to confirm that they’ve accounted for all of the requirements you listed when booking your ticket.

At the Airport

Should you require help or assistance in the Tartu Airport parking lot, please phone us within 2 hours of your flight on (+372) 730 9233. If required, we can bring a wheelchair to the parking lot. Once you’ve reached the airport terminal, visit the check-in desk of your airline and make sure that they have prepared for all the requirements you made while booking your flight.

Service standard for Passengers with limited mobility

Tartu Airport will offer any and all assistance to passengers with reduced mobility as quickly as possible, even if special assistance service was not pre-booked.

If you are, or are travelling with, a passenger with reduced mobility, we recommend you inform the airline at least 48 hours before your scheduled departure. Your airline or travel agent will inform the airport 36 hours before the flight or as soon as they are notified if less than 36 hours.

Download Regulation (EC) No 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.


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