Luggage

Different airlines have different rules and baggage allowances. Always make sure to read the luggage information shared by your airline and pay special attention if your luggage does not fit the common standards in terms of size, weight, contents etc. You’ll find detailed information on baggage allowances, prohibited goods and weight restrictions on your airline website.

Carry-on luggage

The European Union has standardised rules regarding carry-on hand luggage, though individual airlines or countries may vary slightly in the specifics. If you’d like more information about particular items and restrictions, please contact your airline directly.

Hand Luggage FAQ

Make security checks smoother by familiarising yourself with the hand baggage rules: read the FAQs and prepare before you enter the pre-flight security control area. Coming to the airport prepared will ensure you and your fellow passengers will have a pleasant experience and your journey will start stress-free.

Rules for checked baggage

All travellers and their luggage (including checked in baggage) are required to go through security checks. We ask you to pack all items that do not meet the hand baggage rules in your checked in bags.

Lost or Damaged Baggage

If your checked-in baggage did not arrive with your flight, or got damaged during the flight, please file a complaint with your airline. Our baggage service team is here to help you with useful advice and completing the forms.

Recommendations for travelling with checked in baggage

Most of us travel with registered/checked in baggage. To make sure that everything goes as planned, please familiarise yourself with the baggage requirements of your airline before you start packing for your trip. Plan what and where you’ll pack your items: some items will need to travel in your checked-in baggage and those that you might want to use during the flight should go in your hand baggage.